The HAVIO Platform Architecture.
A tripartite software system engineered to eliminate operational friction across customer ordering, kitchen execution, and financial governance.
Customer Commerce Platform
Engineered as a lightweight, low-latency mobile and web interface. Customers discover nearby kitchens, customize dishes with dietary specifications, pre-pay online, and receive timed pickup credentials.
Dual Verification
Dynamic QR + 6-digit counter PIN eliminates order mix-ups.
Zero Surcharge
Transparent menu prices with ₹0 delivery and platform fees.
- Frontend ClientFlutter / Web
- State IngestionRiverpod / React
- Payment GatewayUPI / Netbanking
- Location ProtocolGeofencing & Maps
Restaurant Operating System (ROS)
The mission-critical operational engine inside the kitchen. Features live ticket ingestion, dynamic menu 86 toggles, automated financial ledger with settlement schedules, and regulatory compliance vaults.
State Machine Dispatch
Strict transitions from PENDING through to PICKED_UP.
Wallet & Ledger
Itemized commission tracking, GST, and auto-bank payouts.
- Event SyncReal-time WebSockets
- Database IsolationPostgreSQL & Prisma
- Commission Base5% Configurable
- Compliance Grace15-Day Renewal Shield
Admin & Governance Platform
The systemic governance framework managing restaurant KYC verification, FSSAI compliance auditing, dispute reconciliation, platform risk scores, and multi-location intelligence.
REQUEST_CHANGES Flow
Structured document feedback loops for swift onboarding.
Health vs Risk Engine
Algorithmic SLA monitoring across all active merchants.
- Audit Trail100% Immutable Logs
- KYC & FSSAI VerificationMulti-Tier Approval
- Settlement BatchingAutomated Schedule
- Operations HubNext.js Admin Console
Where every rupee is accounted for.
Restaurants are businesses with real margins and tax responsibilities. HAVIO ensures complete ledger transparency with zero hidden deductions, itemized GST statements, and deterministic settlement transfers.